Quality Analyst
May 2021 – Present
Accenture Singapore Pte Ltd
Responsibilities
• Review and conduct audits for Quality Assurance including appeals
• Maintain an understanding of customer Service Level Agreements and department's/product's key performance requirements
• Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy and consistency
• Maintain historical data with regards to volumes, interrogate data, develop insights and prepare reporting information and metrics to be presented to management
• As part of the governance framework, ensure that performance reports go out on time, reporting out on Quality review findings and Turn Around Time.
• Obtain feedback from Team Lead and Analysts and look at ways to improve the Quality audits
• Participate in calibration sessions with peers to gauge scoring effectiveness
• Monitor sample size on a monthly basis to ensure quality of tickets
• Conduct analysis on tickets monitoring results to suggest process enhancements
Media Operation Analyst
Aug 2020 – May 2021
Accenture Singapore Pte Ltd
Responsibilities
• Provide user support experience to public figures and media publishers across the platform
• Assess, quantify and implement workflow improvements to scale out support
• Solicit, organize and contextualize product feedback from partners
• Follow policies and effectively translate them into scaled workflows that improve support and product experiences
• Perform repetitive tasks for partner support requests and autonomously
Operations Assistant (Gasoline Petroleum Team)
Sep 2017 – Jun 2019
PTT International Trading Pte Ltd
Responsibilities
• Monthly physical trade settlements and pricing confirmation with counterparties
• Negotiate LC, contracts and other documents in liaising with counterparties
• Documents checking and preparation Letter of Credit, Letter of Indemnity & Bill of lading etc
• Assist in capturing / reconcile paper trade (E-Ticket/ Trading Control system) for further usage of mid offices and obtaining an E-ticket approval within the regulation
• Checking and ensure Monthly month end petroleum storage in-tank reconciliation
• Processing the in-house system and SAP system for invoicing and payments of trade related stuffs
• Liaise with account department for proper invoicing to counterparty and ensure receiving payments on time
• Ensure monthly operation costs are accounted and accrued properly
• Assist day to day operation of team
Operations Analyst Executive (Perm Night Shift)
Jun 2015 – May 2017
Amerex Petroleum Singapore Pte Ltd
Responsibilities
• Update forward curves on spreadsheet during PLATT’s window
• Input swaps trade into exchange systems (CME and ICE)
• Identify and research about global oil market fundamentals
• Monitor and highlight trade details executed through OTC
• Support Swap broker on latest traded entries on OTC
• Input various counter parties in Deal Ticket for Brokers
• Liaise with Exchange support on trade related queries and reconciliation issues
• Process Trade entries into in-house accounting system
• Troubleshoot system issues and discrepancies
• Negotiate and Execute physical cargoes deal for clients
• Prepare contract for oil swap deals and distribute to clients
• Research on Crude Oil Supply and Demand
• Assist in ad-hoc client support queries relating to historical trades done
• Produce daily market report
Freelance Trader
Jan 2014 – Mar 2015
Freelance
Responsibilities
• Study and analyze the technical chart and the fundamental news to trade accordingly
• Mainly on index futures market and FX
• Maintain position keeping book on the flow trades executed
• Extract and analyze database to identify opportunity
• Analyze and track balance sheet exposure on a monthly basis to monitor risk
IT Sales Consultant
Jan 2012 – Dec 2013
Mobile Apps and IT Field
Responsibilities
• Sales of websites, mobile applications, iOS and android consultant
• Manage and Follow up the project time line, co-ordination, instructs programmers in project implementation
• Testing and analysis of system UI interface, functions, fault finding, finalizing the product and final delivery to the product customer
Technical Sales Engineer
Aug 2006 – Dec 2007
Advantech Singapore Co Ltd
Responsibilities
• To maximize sales of products to customers and be responsible for all sales administration functions of in charge key accounts. To ensure that activities are performed in an efficiency timely manner and thus create a positive image to all those come in contact with the company
• Develop and manage new sales account and Key account
• Manage the opportunities funnel to maximize sales conversion rate
• Develop and execute on the annual sales target and marketing plan
• Establish and maintain high level of customer satisfaction
• Provide market intelligence data on new markets, products and competition
• Provide technical support for customer enquiries and establish and maintain high level of Customer intimacy
• Be very knowledgeable on products and markets such that we can match the best solutions to customers’ needs and introduce company product to customers
• Collaborating with Marketing and conducting market / competitor research to provide competitive information to Improve Sales and customer satisfaction
Technical Specialist
Jul 2003 – Jul 2006
Hewlett Packard Singapore Pte Ltd
Responsibilities
• Co-ordination of projects and assist engineers in production line issues
• Troubleshoot, analyze and repair the production line
• Do maintenance of the production machines on regular basis
• Provide end-user PC support, provide PC, printer, scanner and other device connections
• provide software problem solving solutions to various departments
• Purchasing parts from vendors ensuring presence of stock in inventory and loading parts into SAP system
